Last Updated: 27/01/2024
Buff Bat is committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund Policy below to understand your options for refunds.
1. Refund Eligibility
- Refunds are available on items returned within 30 days of delivery.
- Returned items must be in unused condition to qualify for a refund.
2. Refund Process
- To initiate a refund, contact us at info@buffbat.com with your order number and reason for the return.
- After your return is received and inspected, we will process your refund.
- Refunds are credited to the original payment method. Please allow [5-10 business days] for the refund to appear in your account after processing, as times may vary depending on your payment provider.
3. Shipping Fees
- Customers are responsible for return shipping costs.
- Original shipping fees (if applicable) are non-refundable.
4. Exchanges as an Alternative
- If you prefer an exchange over a refund, we are happy to process that instead. For more details, please refer to our Return Policy.
5. Contact Information For questions or assistance with a refund, please reach out to us at info@buffbat.com.