Last Updated: 27/01/2024
At Buff Bat, we want you to be completely satisfied with your purchase. If you're not satisfied, we offer returns or exchanges under the terms below. Please review our Return Policy before initiating a return.
1. Return Eligibility
- Items must be returned within 30 days of delivery.
- Items must be in unused condition to qualify for a return or exchange.
- We do not accept returns on items that show signs of wear or use.
2. Refunds and Exchanges
- Customers may choose between a refund or an exchange for returned items.
- Refunds will be processed to the original payment method once the return is received and inspected.
- For exchanges, we will ship the replacement item once the returned item is received and approved.
3. Return Shipping Costs
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
4. Return Process
- To initiate a return or exchange, please contact us at info@buffbat.com with your order number and details about the item you wish to return.
- After your return is approved, you will receive instructions on how to send the item back.
5. Refund Timeline
- Once we receive your returned item, please allow [5-10 business days] for your refund to be processed. Processing times may vary depending on your payment provider.
6. Contact Information If you have any questions or need assistance with a return, please reach out to us at info@buffbat.com.